Satisfaction and Quality
Client satisfaction with home nursing care is closely tied to their expectations and previous experiences with health care providers; thus, an important step for the home care nurse is to evaluate the families’ expectations of services they provide. The discussion of realistic expectations with families regarding home care is essential to their satisfaction. Their satisfaction is essential to their continued use of the agency. Orient them to the client expectations. If home care staff were oriented to the expectations which clients will evaluate, they are more likely to influence these expectations in positive ways.
Ptsatqli.html