Frequently Asked Questions
- What are the computer requirements for this course?
- How do I use Netscape or Internet Explorer?
- Will I need any other software to complete the course?
- How do I navigate the course?
- How do I access the journal articles/supplemental readings?
- How do I contact the instructor?
- Where can I get technical support for the course?
- How do I create groups in GroupWise Remote Access?
What are the computer requirements for this course?
The requirements can be located at the KU School of Nursing web site. View the requirements now.
How do I use Netscape or Internet Explorer?
Browsing the web can be a more satisfying experience if you know more about the features of your web browser. This information will focus on using the web browsers Netscape and Internet Explorer. Other browsers may or may not incorporate all of the same functions.
Using Netscape
Your Netscape display has a row of Menus across the top. There will also be a row of Toolbar buttons just below these Menus. All of the Toolbar buttons are also found as options within Menus:
You will also see a Uniform Resource Locators (URL) displayed in the area entitled "Location." The Uniform Resource Locator is simply an address where individual web pages reside.
Frequently Used Netscape Features
There are several Netscape functions that are very useful for web navigation.
Back - takes you backwards one link at a time, back through the last few web pages you have looked at.
Forward - lets you navigate forwards through the links that you had already visited, then backed out of.
Reload - this feature lets you request a fresh copy of a web page.
Home - takes you back to the Home Page that you have designated in your browser.
Search - allows you to search for web pages with keywords.
Print - the Print feature allows you to print the current page to a printer connected to your computer.
Stop - stops the loading of a page; if you are waiting for a long time for a web page to appear, for instance, you can select Stop and the browser will stop loading it.
Bookmarks - a listing of your favorite websites.
Location - the address or URL of the current page.
More information on these functions can be found in the Help menu of your browser.
Using Internet Explorer (IE)
Your IE display has a row of Menus across the top. There will also be a row of Toolbar buttons just below these Menus. All of the Toolbar buttons are also found as options within Menus:
You will also see a tool bar that contains the Address or Uniform Resource Locators (URL) of the page you are viewing.
Frequently Used IE Features
There are several IE functions that are very useful for web navigation.
Back - takes you backwards one link at a time, back through the last few web pages you have looked at.
Forward - lets you navigate forwards through the links that you had already visited, then backed out of.
Stop - stops the loading of a page; if you are waiting for a long time for a web page to appear, for instance, you can select Stop and the browser will stop loading it.
Refresh - this feature lets you request a fresh copy of a web page.
Home - takes you back to the Home Page that you have designated in your browser.
Search - allows you to search for web pages with keywords.
Favorites - a listing of your favorite websites
Print - the Print feature allows you to print the current page to a printer connected to your computer.
Address - the address or URL of the current page.
More information on these functions can be found in the Help menu of your browser.
Will I need any other software to complete the course?
Yes, you will need Adobe Acrobat plugin that works with Netscape and Internet Explorer. If you do not have these you can download them by clicking below.
You may also download these from the KU Software Download site if you use KUMC On-line as your Internet provider. The Student Computing CD, available from the ITC/ERC, also contains all the software needed for distance education courses.
How do I navigate the course?
The course is divided into four sections: Syllabus, Calendar, Discussion (Newsroom), and Help. These sections are accessible through the Home Page of the course and other high level pages. Getting Started and Help contain valuable information that will help you successfully begin and complete the course. They should be read before you begin any coursework. All coursework is accessed through the Calendar. The Calendar contains information on unit course materials and assignment due dates. Discussion connects you to the site at which asynchronous discussions will be held with your classmates. You will need to establish an account to enter the discussion site. There are directions for how to accomplish this in the Getting Started page.
How do I access journal articles/supplemental readings?
The journal articles and supplemental readings are listed in each of the course units (see Course Content) and available in .pdf format. You must have Adobe Acrobat to view .pdf files. More information about Adobe Acrobat can be seen above.
How do I contact the instructors?
You may contact the instructors by phone or email.
Carol K. Starling, RN, PhD
Office: School of Nursing Building, Rm 2018
Phone: (913) 588-1687
E-mail: cstarlin@kumc.eduWendy C. Hildenbrand, MPH, OTR/L, FAOTA
Office: Occupational Therapy Education Department, 3033 Robinson
Phone: (913) 588-7195
E-mail: whildenb@kumc.edu
If the instructor is not available to answer the phone you may leave a voice mail message.
Where can I get technical support for the course?
You can get help by calling the KUMC IT Help Desk at 913-588-7995. The Help Desk is answered 24 hours a day, 7 days a week.
A Network Specialist or Remote Access Specialist will take your call Monday-Friday from 7:00 AM through 11:30 PM. Calls outside of these hours will be taken by the Computer Room personnel. They will either resolve your problem or page the appropriate on-call technician.
You may also contact the help desk 24 hours per day by sending an e-mail via on campus GroupWise or WebAccess at helpdesk@kumc.edu and they will answer your e-mail during normal working hours. (If you don't have mail services set up in your browser, go to the WebAccess Internet site (http://webmail.kumc.edu) and send a message from your GroupWise e-mail account.)
When sending an e-mail to the Help Desk be sure to include the following: your name, your phone number, a detailed description of the problem, any error messages and the date and time the problem occurred.